Privacy Policy

Last Updated: 11/15/2024

At Patisserie Mon Amour, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our platform, make a booking, subscribe to our newsletter, or access our services.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information: When you register, book a session, workshop, or masterclass, subscribe to our newsletter, or contact us, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers like Stripe)

  • Account preferences (including language and currency preferences)

1.2 Usage Data: We collect information about how you use our platform, such as the pages visited, the time and date of visits, time spent on each page, and other diagnostic data to help improve our service.

1.3 Specific Goals and Demands: During the registration process or when booking services, we may collect information about your specific goals and demands, such as:

  • Pastry techniques or skills you want to learn

  • Personal objectives for sessions, workshops, or masterclasses

  • Dietary restrictions or preferences (if provided voluntarily)

This information helps us tailor our services to your needs and connect you with the most suitable instructors or sessions.

1.4 Newsletter Data: When you subscribe to our newsletter, we collect your email address and may collect information on your preferences, such as specific interests in pastry classes or products. This data is used to personalize and optimize the content of our communications.

1.5 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience, monitor the use of our platform, and retain your preferences. You can set your browser to refuse cookies, but this may impact your experience on our platform.

2. How We Use Your Information

Patisserie Mon Amour uses your information for the following purposes:

2.1 Service Provision: To process bookings, manage your account, provide customer support, and communicate with you about your scheduled sessions, workshops, and masterclasses.

2.2 Personalization: To use your specific goals and demands to match you with appropriate instructors or sessions and to ensure that your learning experience meets your expectations.

2.3 Platform Improvement: To analyze how our services are used so we can improve the functionality and user experience of our platform.

2.4 Newsletter and Marketing Communications: If you have subscribed to our newsletter or agreed to receive promotional materials, we will use your email address to send you newsletters, special offers, and updates about new services. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in any email or contacting us at [Contact Email].

2.5 Legal and Security: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

3. Sharing and Disclosure of Your Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

3.1 Service Providers: We work with third-party companies to facilitate our service, such as payment processors (e.g., Stripe) and analytics providers. These third parties only access your data to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

3.2 Instructors: When you book a session, workshop, or masterclass, your name, specific goals, and relevant booking details will be shared with the instructor to ensure the successful delivery of the service.

3.3 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests by public authorities (e.g., a court or government agency).

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our policies. Usage data is generally retained for a shorter period, except when used for security, improving functionality, or required by law.

5. Security of Your Information

We take the security of your personal data seriously. We use commercially acceptable means to protect your information, but please note that no electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access: The right to request a copy of the personal information we hold about you.

6.2 Correction: The right to request corrections to any inaccurate or incomplete data.

6.3 Deletion: The right to request the deletion of your personal data, under certain conditions.

6.4 Restriction: The right to request that we restrict the processing of your personal information, under certain conditions.

6.5 Data Portability: The right to request a copy of your personal data in a commonly used format.

6.6 Withdrawal of Consent: If we process your personal data based on your consent, such as for newsletter subscriptions or the collection of specific goals, you have the right to withdraw it at any time.

To exercise these rights, please contact us at contact@patisseriemonamour.com. We may request verification of your identity before processing such requests.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we discover that we have collected data from a child under 16, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data may contact us to have it removed.

8. Links to Other Websites

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

Patisserie Mon Amour reserves the right to update this Privacy Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our platform. Your continued use of the platform after any changes indicates your acceptance of the new terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at contact @patisseriemonamour.com.